Your Rights
Read our 30 Reviews
Open & Honest Mortgage Advisor in Coventry
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email: admin@ukmoneyman.com
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
5.00 Rating30 Reviews
Gurjeet
Really helpful and clear.
1 month ago
Gemma
From first discussions with Tom to being passed over to Lyndsey, the whole process was easy and seamless. Everyone I have dealt with at Moneyman have been really helpful and friendly, which has helped take the stress out of applying for a...
2 months ago
Matthew
Jenny has been extremely helpful throughout the process and resolved any issues quickly. Thanks!
3 months ago
Susan
Very good service over the moon Wayne and Megan no there stuff
6 months ago
Dean
4 weeks and got my offer very good service from Wayne and Megan can not fault them
6 months ago
Anonymous
Great service
9 months ago
karan
Fantastic service. From start to finish I had everything clearly explained and the broker always had my best interest in mind. I highly recommend for first time buyers!
11 months ago
Anonymous
The service provided is personal and efficient. The team are willing to help and will try hard to meet tough timings to support an application. Would recommend
1 year ago
Thomas
Brilliant! Really helpful, did everything for us, explained the process clearly and made it all so easy! We wouldn't have gotten a mortgage without them!
1 year ago
Joshua
Really friendly advisors who are happy to answer any questions. Leo walked us through the entire process, and was happy to go over things to make sure we fully understood and were happy with everything.
1 year ago
Manpreet
Helen was really warm and friendly.
1 year ago
Hannah
Very helpful, very polite and knowledgeable! Would recommend to anybody
1 year ago
Mark
Charlie was thorough and informative. What we really liked is that he always asked if we understood what he was saying and would ask if we had any questions
1 year ago
Anonymous
Really pleased with there good work. Reliable and available when you contact them. Very good communication and customer service team. I will recommend to my friends any family member looking for morgage advise.
1 year ago
Anonymous
Very helpful, would definitely recommend
1 year ago
Anonymous
As a first time buyer, I was somewhat nervous of the unknown and wary. After choosing moneyman. I was really pleased with the service and the customer service. I got my mortgage as promised. Which was a relief. Each step of the way I was...
1 year ago
Peter
Very professional, helpful and friendly staff. Always available to offer required support and guidance. Great mortgage brokers
2 years ago
Paul
Just a friendly service really , felt comfortable talking to Megan, put me at ease with any questions x
2 years ago
Peter
A brilliant end to end service, we were looked after the whole way through and the staff are great, really lovely people, especially our case handler.
2 years ago
Amy
Great service from start to finish. Charlie Bryson and the application team, mainly Megan were very helpful throughout, to help with any queries, and kept me up to date with process at every stage. Could not recommend them enough
2 years ago
